{"id":6627,"date":"2026-02-23T13:26:40","date_gmt":"2026-02-23T13:26:40","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/mokra-horakov-ueber-640-stunden-an-die-behoerde-zurueckgegeben\/"},"modified":"2026-05-25T06:21:14","modified_gmt":"2026-05-25T06:21:14","slug":"mokra-horakov-ueber-640-stunden-an-die-behoerde-zurueckgegeben","status":"publish","type":"post","link":"https:\/\/citymind.tech\/de\/mokra-horakov-ueber-640-stunden-an-die-behoerde-zurueckgegeben\/","title":{"rendered":"Mokr\u00e1-Hor\u00e1kov: \u00fcber 640 Stunden an die Beh\u00f6rde zur\u00fcckgegeben"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6627\" class=\"elementor elementor-6627 elementor-5770\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c5acd2 e-flex e-con-boxed e-con e-parent\" data-id=\"63c5acd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b4234a elementor-widget elementor-widget-image\" data-id=\"9b4234a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/elementor\/thumbs\/mokrahorakov1-rmqfvpbltjcq2lmgtnafln6jb9tj1w9i7072eplvmc.webp\" title=\"mokrahorakov1\" alt=\"mokrahorakov1\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a55f5 elementor-widget elementor-widget-text-editor\" data-id=\"e7a55f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Der KI-Chatbot f\u00fcr das Web in Mokr\u00e9-Hor\u00e1k vereinfacht die t\u00e4gliche Kommunikation mit den B\u00fcrgern und bringt Zeit dorthin zur\u00fcck, wo sie am wenigsten gebraucht wird &#8211; in ein kleines B\u00fcro.<\/h3><p><span style=\"font-weight: 400;\">Auf der st\u00e4dtischen Website werden immer wieder die gleichen Fragen gestellt. Wie viel wird f\u00fcr Abfall bezahlt. Wo Sie einen Hund melden k\u00f6nnen. Wann werden die Unterlagen bearbeitet. An wen man sich wenden muss. Und wenn all diese Fragen immer wieder bei denselben Personen landen, beginnt es genau dort Zeit zu kosten, wo sie im normalen Gesch\u00e4ftsablauf am wenigsten gebraucht wird.     <\/span><\/p><p><span style=\"font-weight: 400;\">Deshalb macht ein KI-Chatbot f\u00fcr die Mokr\u00e1-Hor\u00e1kov-Website so viel Sinn. Er hat keine weitere Ebene der Komplexit\u00e4t hinzugef\u00fcgt. Im Gegenteil, er hat dazu beigetragen, die allt\u00e4gliche Kommunikation mit den B\u00fcrgern zu vereinfachen und Informationen in der Form zur Verf\u00fcgung zu stellen, in der die Menschen sie tats\u00e4chlich suchen.  <\/span><\/p><h3>Was Menschen am h\u00e4ufigsten l\u00f6sen<\/h3><p><span style=\"font-weight: 400;\">Die Themen des Chatbots drehen sich meist um Kontakte, Abfallmanagement, Kultur, Personalausweise, die Bauagenda oder die Anmeldung von Hunden. Dies ist genau die Art von Kommunikation, die sich wiederholt, aber gleichzeitig f\u00fcr die Menschen leicht zug\u00e4nglich und verst\u00e4ndlich sein muss. <\/span><\/p><h3>Ergebnis<\/h3><p><span style=\"font-weight: 400;\">Seit seiner Einf\u00fchrung hat der Chatbot \u00fcber 12.000 Anfragen in mehr als 6.500 Gespr\u00e4chen bearbeitet. Aber das wichtigste Ergebnis ist sehr praktisch: Er hat dem B\u00fcro \u00fcber 640 Stunden Zeit zur\u00fcckgegeben. <\/span><\/p><p><span style=\"font-weight: 400;\">Gleichzeitig wurden 91,4 % der relevanten Anfragen korrekt bearbeitet. Und ein gro\u00dfer Teil der Gespr\u00e4che fand au\u00dferhalb der normalen Arbeitszeiten statt. Gerade dann zeigt sich am deutlichsten, was barrierefreies B\u00fcro in der Praxis bedeutet.  <\/span><\/p><p><span style=\"font-weight: 400;\">&#8222;Zeigen Sie mir einen einzigen Beamten, der Ihnen an seinem freien Tag und an einem Feiertag rund um die Uhr zur Verf\u00fcgung steht.&#8220;<\/span><\/p><p><span style=\"font-weight: 400;\">Maty\u00e1\u0161 Charv\u00e1t, B\u00fcrgermeister von Mokr\u00e1-Hor\u00e1kov<\/span><\/p><h3>\u00d6ffentliche Referenz<\/h3><p><span style=\"font-weight: 400;\">&#8222;Die Zusammenarbeit unserer Gemeinde Mokr\u00e1-Hor\u00e1kov mit dem Start-up Citymind zeigt, dass die \u00f6ffentliche Verwaltung dank KI nicht nur verkn\u00f6chert und r\u00fcckst\u00e4ndig sein muss.&#8220;<\/span><\/p><p><span style=\"font-weight: 400;\">Maty\u00e1\u0161 Charv\u00e1t, B\u00fcrgermeister von Mokr\u00e1-Hor\u00e1kov<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ed5f6 e-con-full e-flex e-con e-child\" data-id=\"84ed5f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-de9c5fc e-con-full e-flex e-con e-child\" data-id=\"de9c5fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c2bca79 e-con-full e-grid e-con e-child\" data-id=\"c2bca79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17e64e4 elementor-widget elementor-widget-counter\" data-id=\"17e64e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Relevante Anfragen korrekt bearbeitet<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"91\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">,4 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbeafa2 elementor-widget elementor-widget-counter\" data-id=\"fbeafa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Gesparte Zeit<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"640\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+ h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cd4d7 elementor-widget elementor-widget-counter\" data-id=\"83cd4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Bearbeitete Anfragen<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"1210\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecffbdc elementor-widget elementor-widget-text-editor\" data-id=\"ecffbdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #7822ff;\">Themen<\/span><\/h3><p><span style=\"font-weight: 400;\">Kontakte, Abfall, Kultur, OP, Bau-Agenda<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9540f8c elementor-widget elementor-widget-button\" data-id=\"9540f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.promestaobce.cz\/chytre-mesto\/starosta-obce-mokra-horakov-o-ai-tessa-pracuje-nepretrzite\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Link zur Quelle<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Der KI-Chatbot f\u00fcr das Web in Mokr\u00e9-Hor\u00e1k vereinfacht die t\u00e4gliche Kommunikation mit den B\u00fcrgern und bringt Zeit dorthin zur\u00fcck, wo sie am wenigsten gebraucht wird &#8211; in ein kleines B\u00fcro. Auf der st\u00e4dtischen Website werden immer wieder die gleichen Fragen gestellt. Wie viel wird f\u00fcr Abfall bezahlt. Wo Sie einen Hund melden k\u00f6nnen. Wann werden [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5800,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[61,60],"tags":[],"class_list":["post-6627","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fallstudien","category-ki-chatbot-im-internet"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mokr\u00e1-Hor\u00e1kov: \u00fcber 640 Stunden an die Beh\u00f6rde zur\u00fcckgegeben - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citymind-website.azurewebsites.net\/de\/mokra-horakov-ueber-640-stunden-an-die-behoerde-zurueckgegeben\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mokr\u00e1-Hor\u00e1kov: \u00fcber 640 Stunden an die Beh\u00f6rde zur\u00fcckgegeben - Citymind\" \/>\n<meta property=\"og:description\" content=\"Der KI-Chatbot f\u00fcr das Web in Mokr\u00e9-Hor\u00e1k vereinfacht die t\u00e4gliche Kommunikation mit den B\u00fcrgern und bringt Zeit dorthin zur\u00fcck, wo sie am wenigsten gebraucht wird &#8211; in ein kleines B\u00fcro. Auf der st\u00e4dtischen Website werden immer wieder die gleichen Fragen gestellt. Wie viel wird f\u00fcr Abfall bezahlt. Wo Sie einen Hund melden k\u00f6nnen. 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