An AI chatbot for the web helps Mikulov manage day-to-day communication with citizens and visitors, saving time where a repetitive agenda would otherwise arise.
Today, the city does not only communicate with its citizens. It also communicates with visitors, tourists and people who want to find their way around quickly. Mikulov is a great example of this. In addition to the regular municipal agenda, there are naturally a large number of enquiries related to culture, tourism and everyday movement around the city.
Therefore, Mikulov’s site is helped by an AI chatbot on the web from Citymind. Not as a flashy novelty, but as a practical layer of communication that gives people a faster path to a response and the city more peace of mind in traffic.
Where was the biggest benefit
Mikulov addresses two communication levels at once. The daily municipal agenda and at the same time the high number of inquiries from visitors. Once these two worlds meet on one website, the availability of information becomes really important.
The AI chatbot for the web is there to help at those exact moments when the office team would otherwise be dealing with the same issues over and over again. Whether it’s practical information for residents or wayfinding for people coming into town.
What topics the chatbot handles
From the internal topics, it is easy to see what people in Mikulov deal with most often.
- tourism
- culture
- Contact
- parking
- identity cards
Tourism themes are among the strongest. People ask where to go in Mikulov, what events are coming up, when wine tastings take place or what is worth visiting.
Result
During the period under review, the chatbot saved almost 600 hours of routine work. At the same time, it correctly handled more than 85% of the relevant queries, i.e. more than 10 thousand correctly handled questions.
In addition, more than half of the conversations took place outside working hours. This is the moment when the city’s accessibility is shown not in theory but in practice. The answer is not hidden behind office hours. It is simply available.