Matyáš Charvát
Mayor of Mokrá-Horákov
Key benefits
Data security
Protected data in accordance with GDPR, AI Act and Data Act
Solutions designed to suit your type of institution
What institution do you represent?
Why deploy a chatbot in public administration
7 out of 10 citizens of the municipality need digital services
Most citizens expect 24/7 online access to local government services, eliminating the need to visit the office in person.
The main benefits of AI for municipalities
- Saving employee time
- Cost reduction
- Easier management of agendas
- More effective communication with citizens
AI will significantly improve the efficiency of municipal operations
AI can help with administration, document processing, communication with citizens and data analysis.
Modern office, available 24 hours a day
The solution helps to reduce repetitive queries about fees, contacts or life situations, reduces the overload of officials, promotes the digitalisation of the office and strengthens citizen participation.
The AI automatically suggests follow-up questions and topics for a smoother and faster conversation.
The chatbot handles documents and always provides links to sources of information. It can also summarize the conversation in an email and generate leads.
Just dictate what you need. The chatbot instantly recognizes and processes the request - perfect on mobile or on the go.
Automatically formats different types of content
You will see all upcoming events clearly in tabs with a picture, date and short description.
The chatbot displays a map preview for the selected location, so you know where to go right away.
Community bulletin board
Connect citizens directly with the authority. Users can share suggestions, questions and experiences and find solutions together.
Citymind Manager
Admin panel for managing agents, data and subscriptions. Monitor the latest conversations, filter them, analyze statistics and response quality, and use AI Insights to make recommendations on how to improve communication.
Conversation history
Track the latest conversations, filter them and export them to Excel
Conversation statistics
Use statistics to evaluate the efficiency and return on your investment
Quality of answers
See how well agents respond over time and exactly where they can improve
AI reports
Use unique monthly AI reports as a foundation for your team and leadership
Safety a priority
Quick step-by-step deployment
Creating
Within 3 days
You choose a plan and a link to the data (web, PDF) that the chatbot will draw from. We will create a demo version for testing within 3 days.
Testing
Within 14 days
You test the chatbot's knowledge and provide feedback. You iterate and incorporate comments.
Integration
1 day
We will send the HTML code that your webmaster will add to the page. The chatbot is ready to use.
Customers love it
Prague 6
“There are currently a huge number of companies offering AI assistants for public administration. It is not easy to choose a quality, safe and effective solution – often these are overpriced products without clear governance, without taking into account the specific needs of cities or GDPR. Thanks to our involvement in the CommuniCity project, we were guaranteed an expert selection of a quality solution, a fast deployment and a transparent process.“
Vladimir Shuvarina
Representative, Director of KITT 6
Wet-Mountain
“The experience so far has exceeded our expectations. Just by the media interest her [AI Assistant Tessa] implementation has generated in practice. The added value was already realised by many at the launch, which took place symbolically on 1 May 2024, Labour Day, when not only the municipal office is closed and the employees are recharging for other tasks. But not Tessa, who tirelessly answered inquisitive questions at all hours of the day and night. Show me one single civil servant who will give you round-the-clock attention on his day off, and on a public holiday to boot. You must accept that AI is a never-ending self-learning process and you must allow it to make mistakes or inaccuracies. Tessa, for example, is still learning how to navigate through time correctly, for example, when asked about current cultural events, she will sometimes offer recent events.”
Matyáš Charvát
Mayor, legislative expert
Masaryk University
“Some time ago, we introduced a chatbot for applicants.
The most common topics? Entrance exams, study programs, sample tests. Interactions increased as the admissions process approached, especially at night when no one was on the phone at the faculty. I hope this is how the chatbot helped our applicants to sleep more soundly!
Citymind’s Econius has already answered more than 4,000 questions and helps you navigate the admissions process or the ECON MUNI study programs.”
Sylva Žáková Talpová
Vice-Dean ECON MUNI
Sliač
“If a person has questions about city services, hours of operation, or wants to learn more about local activities, Tessa is happy to help. She can answer most of the common questions and will even suggest what else you can ask if you’re interested in more details. For example, if you’re interested in the history of Sliač, Tessa will explain it to you.”
Ľubica Balgová
Mayor of Sliač
Latest case studies
ECON MUNI: when a candidate finds the answer even at night
At ECON MUNI, an AI chatbot helps the web to manage peak times around admissions and gives applicants answers even when no one is
Žilina: When AI chatbot is backed by expert research
Žilina is exceptional for Citymind because the impact of AI chatbot on the web is not only based on operational data, but also on
Subscription
AI chatbot for websites
Deploy an AI chatbot on your website.
The price depends on the size of the institution and the complexity of the deployment and is determined individually.
- Chatbot and Citymind Manager administration panel
- Unlimited queries
- Redirect page to source
- Forward conversations to email
- Entering queries by voice
- 150 languages, automatic detection
- 10 hours of consultations/year
- Smart monthly reports
- SLA support
Frequently Asked Questions
What is included in the price?
Our subscription is all-inclusive. It includes everything:
- implementation
- operation and maintenance
- any future improvements
- personalisation (name, colour, behaviour)
- access to the Citymind Manager analytics panel
- training
What if the chatbot runs out of queries?
In order for your chatbot to be able to continuously help you, we recommend that you continuously monitor the status of the queries being pumped (ideally once a month). If the limit is exhausted, the chatbot will automatically shut down, which we are happy to prevent together.
You have several options to ensure smooth operation:
- Upgrading – as long as you are regularly overcharging, the most cost-effective solution is to permanently upgrade to a higher package
- One-time purchase – At any time during your subscription, you can purchase questions by email or phone. You will not lose these units even if you subsequently renew your service.
What happens if my subscription expires?
In this case, the chatbot will shut down and you will need to renew your subscription.
How are you different from ChatGPT?
We are not an “envelope” for ChatGPT. We have our own advanced architecture and servers. Our AI chatbot never hallucinates (doesn’t make up answers) and only draws information from sources you define (your website, your documents), it doesn’t search the internet.
Our solution is built on a modern RAG (Retrieval-Augmented Generation) architecture that combines large language models with retrieval from your specific knowledge base.
What about security and GDPR?
Safety is an absolute priority for us. All data is stored securely on the Microsoft Azure cloud on servers in the EU and we comply with all GDPR regulations. We never use client data to train AI models.
Our system is protected against DDoS attacks, spam and other threats.
What if the chatbot doesn't know the answer?
He politely apologizes and says he doesn’t know the answer. He never makes things up.
In addition, our system allows you to easily filter out any queries that the bot doesn’t know the answer to and add the missing information to your site.
Does the chatbot know other languages?
Yes, our chatbots communicate in up to 150 languages. The language of the conversation is automatically adapted to the user’s first question.
Is deployment difficult? Do I need an IT specialist?
Not at all. The whole implementation is a no-brainer for you. We’ll take care of everything.
Deploying it to a website requires inserting one line of code, which your webmaster can do in no time.
How long does it take to implement?
Very quickly. Within two weeks of signing the contract, the chatbot can be helping your citizens.
How does the chatbot learn and update?
The chatbot updates automatically every night. It monitors changes on your website and adds new information without any manual intervention from you.
Contact us
Do you have a question or are you interested in cooperation? Fill in the form and we will get back to you as soon as possible. You can also take advantage of a free online consultation.