Sliač is a strong Slovak practical example for more accessible communication without unnecessary waiting.
The city does not have to be accessible only formally. Availability is especially noticeable when you need to do something in the evening, at the weekend or outside office hours. It is there that it is most quickly apparent whether the website is really helping or just postponing the problem for another day.
In Sliač, the AI chatbot was therefore given a place on the web by Citymind. It helps residents navigate administrative queries more quickly and relieves the city of some of the repetitive communication.
The main point
Virtually half of all conversations took place outside of working hours. This means that the chatbot is not just helping in theory, but exactly at the moment when you wouldn’t otherwise get an answer.
And when you add up the resolved queries and smart redirects to humans, the chatbot in Sliač correctly handled 94.2% of relevant queries.
Public reference of the city
“If you have questions about city services, office hours or want to know more about local activities, Tessa is happy to help. She can answer most common questions and even suggest what else you can ask if you are interested in more details. For example, if you are interested in the history of Sliač, Tessa can tell you about it.”
Ľubica Balgová, Mayor of Sliač