{"id":6621,"date":"2026-02-23T13:26:40","date_gmt":"2026-02-23T13:26:40","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/mikulov-more-accessible-town-quieter-roads\/"},"modified":"2026-05-25T06:20:57","modified_gmt":"2026-05-25T06:20:57","slug":"mikulov-more-accessible-town-quieter-roads","status":"publish","type":"post","link":"https:\/\/citymind.tech\/en\/mikulov-more-accessible-town-quieter-roads\/","title":{"rendered":"Mikulov: more accessible town, quieter roads"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6621\" class=\"elementor elementor-6621 elementor-5769\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c5acd2 e-flex e-con-boxed e-con e-parent\" data-id=\"63c5acd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b4234a elementor-widget elementor-widget-image\" data-id=\"9b4234a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/elementor\/thumbs\/66-rmwnu47mhs6u1uinzo3rk4e1gv7jzphjc8x1ejdvmk.jpg\" title=\"66\" alt=\"66\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a55f5 elementor-widget elementor-widget-text-editor\" data-id=\"e7a55f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>An AI chatbot for the web helps Mikulov manage day-to-day communication with citizens and visitors, saving time where a repetitive agenda would otherwise arise.<\/h3><p><span style=\"font-weight: 400;\">Today, the city does not only communicate with its citizens. It also communicates with visitors, tourists and people who want to find their way around quickly. Mikulov is a great example of this. In addition to the regular municipal agenda, there are naturally a large number of enquiries related to culture, tourism and everyday movement around the city.   <\/span><\/p><p><span style=\"font-weight: 400;\">Therefore, Mikulov&#8217;s site is helped by an AI chatbot on the web from Citymind. Not as a flashy novelty, but as a practical layer of communication that gives people a faster path to a response and the city more peace of mind in traffic. <\/span><\/p><h3>Where was the biggest benefit<\/h3><p><span style=\"font-weight: 400;\">Mikulov addresses two communication levels at once. The daily municipal agenda and at the same time the high number of inquiries from visitors. Once these two worlds meet on one website, the availability of information becomes really important.  <\/span><\/p><p><span style=\"font-weight: 400;\">The AI chatbot for the web is there to help at those exact moments when the office team would otherwise be dealing with the same issues over and over again. Whether it&#8217;s practical information for residents or wayfinding for people coming into town. <\/span><\/p><h3>What topics the chatbot handles<\/h3><p><span style=\"font-weight: 400;\">From the internal topics, it is easy to see what people in Mikulov deal with most often.<\/span><\/p><ul><li><span style=\"font-weight: 400;\">tourism<\/span><\/li><li><span style=\"font-weight: 400;\">culture<\/span><\/li><li><span style=\"font-weight: 400;\">Contact<\/span><\/li><li><span style=\"font-weight: 400;\">parking<\/span><\/li><li><span style=\"font-weight: 400;\">identity cards<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Tourism themes are among the strongest. People ask where to go in Mikulov, what events are coming up, when wine tastings take place or what is worth visiting. <\/span><\/p><h3>Result<\/h3><p><span style=\"font-weight: 400;\">During the period under review, the chatbot saved almost 600 hours of routine work. At the same time, it correctly handled more than 85% of the relevant queries, i.e. more than 10 thousand correctly handled questions. <\/span><\/p><p><span style=\"font-weight: 400;\">In addition, more than half of the conversations took place outside working hours. This is the moment when the city&#8217;s accessibility is shown not in theory but in practice. The answer is not hidden behind office hours. It is simply available.   <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ed5f6 e-con-full e-flex e-con e-child\" data-id=\"84ed5f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-de9c5fc e-con-full e-flex e-con e-child\" data-id=\"de9c5fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c2bca79 e-con-full e-grid e-con e-child\" data-id=\"c2bca79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17e64e4 elementor-widget elementor-widget-counter\" data-id=\"17e64e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Relevant queries handled correctly<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"85\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-345351c elementor-widget elementor-widget-counter\" data-id=\"345351c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Conversations outside working hours<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"52\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">,7 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbeafa2 elementor-widget elementor-widget-counter\" data-id=\"fbeafa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Time saved<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"596\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">,4 + h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cd4d7 elementor-widget elementor-widget-counter\" data-id=\"83cd4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Enquiries handled<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"10133\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> +<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>An AI chatbot for the web helps Mikulov manage day-to-day communication with citizens and visitors, saving time where a repetitive agenda would otherwise arise. Today, the city does not only communicate with its citizens. It also communicates with visitors, tourists and people who want to find their way around quickly. Mikulov is a great example [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5774,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,59],"tags":[],"class_list":["post-6621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot-for-websites","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mikulov: more accessible town, quieter roads - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citymind-website.azurewebsites.net\/en\/mikulov-more-accessible-town-quieter-roads\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mikulov: more accessible town, quieter roads - Citymind\" \/>\n<meta property=\"og:description\" content=\"An AI chatbot for the web helps Mikulov manage day-to-day communication with citizens and visitors, saving time where a repetitive agenda would otherwise arise. Today, the city does not only communicate with its citizens. It also communicates with visitors, tourists and people who want to find their way around quickly. 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