{"id":6789,"date":"2026-02-23T12:00:47","date_gmt":"2026-02-23T12:00:47","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/o2-arena-when-the-answer-is-part-of-the-experience\/"},"modified":"2026-05-25T06:25:47","modified_gmt":"2026-05-25T06:25:47","slug":"o2-arena-when-the-answer-is-part-of-the-experience","status":"publish","type":"post","link":"https:\/\/citymind.tech\/en\/o2-arena-when-the-answer-is-part-of-the-experience\/","title":{"rendered":"O2 arena: when the answer is part of the experience"},"content":{"rendered":"\t\t
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<\/figure>

The AI chatbot for the web helps O2 Arena visitors find important information quickly and relieves the team of repetitive communication.<\/h3>

For events, details are crucial. Where you enter. How tickets work. Where to park. What you need to know before you arrive. And it’s in these moments that a quick answer is often the first part of the whole experience. <\/span><\/p>

The O2 Arena website is therefore assisted by an AI chatbot on the Citymind website. It shortens the visitors’ path to information and relieves the team of queries that would otherwise come back again and again. <\/span><\/p>

Where was the biggest benefit<\/h3>

In an environment like the O2 arena, communication is fast, lively and moment-to-moment. People don’t want to search for answers between subpages. They want to navigate quickly and be sure they have the right information. <\/span><\/p>

This is exactly the space where an AI chatbot for the web makes sense. It helps in the moment when a response is needed right away, while leaving room for a human team to attend to what can’t be automated. <\/span><\/p>

What the chatbot most often solves<\/h3>
  • tickets and their use<\/span><\/li>
  • start of events and entrances to the hall<\/span><\/li>
  • parking and transport<\/span><\/li>
  • operational information before the visit<\/span><\/li>
  • orientation around a specific event<\/span><\/li><\/ul>

    Result<\/h3>

    Over the period under review, the chatbot correctly handled almost 92% of relevant queries. In total, this means more than 40,000 correctly handled queries and over 2,200 hours of time that did not need to be manually resolved. <\/span><\/p>

    In addition, more than half of the conversations took place outside working hours. This is when digital accessibility is most evident, as people address practical questions in the evening, before an event or when there is no room to wait for an answer the next day. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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    Correctly handled queries<\/div>\t\t\t
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    Relevant queries handled correctly<\/div>\t\t\t
    \n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t,9 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    Time saved<\/div>\t\t\t
    \n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t+ h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    Conversations outside working hours<\/div>\t\t\t
    \n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t,4 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    <\/figure>

    The O2 arena shows us one simple thing: AI chatbots for the web don’t just belong in government or education. It works just as well in places where the user impression is decided in a matter of seconds. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    The AI chatbot for the web helps O2 Arena visitors find important information quickly and relieves the team of repetitive communication. For events, details are crucial. Where you enter. How tickets work. Where to park. What you need to know before you arrive. 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