Prague 6

Case study

Creation and testing of AI Agent for Prague 6

February 6, 2025

3 min read

Can artificial intelligence help a borough authority with a population of 100,000? Yes, and that's exactly what we've verified by testing AI agents on a copy of the Prague 6 website. At the first AI Agent co-creation session for Prague 6, which took place on 6 February 2025, we worked with officials and citizens to find out how AI Agent can make the work of the authority more efficient and improve access to information. How could our AI agents help in your area?

🗓️ On 6.2.2025 our first PragueBot Co-creation session took place in Prague 6, as part of the CommuniCity project at the Prague 6 Municipal Office.

Research in numbers:

15 min/person or group by department,
25 people testing the bot on web copy,
20 short questionnaires completed,
5 screen recordings for UX improvement purposes

and invaluable insights into what is the day-to-day agenda at city government and how much time AI agents can save and where most for all residents.

AI Agent experience rating:
(Scale 1-5; 1=least, 5=most)

To what extent did the chatbot solve your problem(s)?
Average rating (3.35)

To what extent did the chatbot save you time compared to standard problem solving/information retrieval?
Average rating (3.80)

Do you want to use the chatbot as it is now?
Average rating (4.05)
→ The AI agent achieved a very above average rating, as citizens routinely rate the state's digital services based on their own experience, with an overall score of 3.2 on the opposite scale (cesko.digital, DIA)

The project is implemented in collaboration with KITT and OICT.
Thank you to the testers from the Prague 6 Municipal Office, KITT6 and the residents of Prague 6 🙌
Project is Funded by the European Union.

For more information about Citymind's involvement in CommuniCity projects, please see their latest press release: https://communicity-project.eu/wp-content/uploads/2025/02/CommuniCity_PR7_vf.pdf

LinkedIn: linkedin.com/company/citymind/

Website: https://www.citymind.tech/

E-mail: hello@citymind.tech

Made with 💜 from the heart of Europe.

Creation and testing of AI Agent for Prague 6

The new age of AI-first customer service starts here